Refund policy

Last updated: August 24, 2026

We want you to love your Fruit. If something isn't quite right, we've made returns and exchanges simple.

Returns

We accept returns within 15 days of delivery for a full refund.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition.

  • All original tags must still be attached.

  • Items must be free from stains, scents, damage, washing, or signs of wear.

  • Proof of purchase or your original order number is required.

Once your return is received and inspected, we will notify you that your return has been processed.

Approved refunds will be issued to your original method of payment. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Original shipping charges are non-refundable.

Exchanges

Need a different size? We get it.

Items may be exchanged within 15 days of delivery, subject to availability.

Exchange items must meet the same eligibility requirements as returns: unworn, unused, in their original condition, and with all original tags attached.

If your requested size or item is unavailable, you may choose to return the item for a refund in accordance with our return policy.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning your order. Fruit by Fruits is not responsible for returned packages that are lost or damaged in transit.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return, refund, or exchange.

For hygiene reasons, certain items may also be final sale where indicated on the applicable product page.

Gift cards, if offered, are final sale.

Damaged or Incorrect Items

Something arrive less than fresh? Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item.

Include your order number and photos of the item so we can review the issue and make it right.

Starting a Return or Exchange

To request a return or exchange, contact us at:

fruitbyfruits@gmail.com

Please include your order number and whether you are requesting a return or exchange.

Returns sent to us without first requesting a return may not be accepted.

Once your request has been approved, we will provide instructions on where and how to send your item.

Questions?

If you have any questions about returns, exchanges, or your order, reach out to us at fruitbyfruits@gmail.com.

Fruit by Fruits
Toronto, Ontario, Canada