Shipping policy

Last updated: August 24, 2026

Thanks for shopping with Fruit by Fruits. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

Orders are typically processed within 8-10 business days after your order is placed.

Business days are Monday through Friday, excluding statutory holidays.

During product launches, promotions, holidays, or periods of higher-than-usual order volume, processing times may take a little longer. We appreciate your patience while we get your Fruit packed and on its way.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order, delivery location, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, Fruit by Fruits may offer free or discounted shipping promotions. Any applicable conditions or minimum purchase requirements will be communicated as part of the promotion.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping service selected at checkout.

Any delivery dates or timeframes provided during checkout are estimates only and do not include our order processing time unless otherwise stated.

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including weather, carrier delays, holidays, customs processing, or other service disruptions.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us and we'll do our best to help.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address. Fruit by Fruits is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided at checkout.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has been processed.

Lost, Stolen or Missing Packages

Once a package has been marked as delivered by the shipping carrier, Fruit by Fruits is not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around the delivery location, asking other members of your household or building, and contacting the shipping carrier.

If your package appears to have been lost while in transit, please contact us so we can review the situation and assist with the carrier where possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the issue, and photos of the damaged item and packaging so we can review the situation and make it right.

Please keep the original packaging until your request has been reviewed, as it may be required for a carrier claim.

Returned to Sender

If an order is returned to Fruit by Fruits because of an incorrect or incomplete address, failed delivery attempts, refusal of the package, or failure to collect the package, we will contact you once it has been received.

Additional shipping charges may apply if you would like the order to be shipped again.

International Orders

International shipping availability and rates, where offered, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping cost paid to Fruit by Fruits.

Customs processing may also result in additional delivery delays that are outside our control.

Returns & Exchanges

Shipping an item back to Fruit by Fruits does not automatically qualify it for a refund or exchange.

Returns and exchanges must meet the eligibility requirements outlined in our Returns & Exchanges Policy, including our applicable 15-day return and exchange windows.

Original shipping charges are non-refundable unless otherwise required by law.